Warranty Policy

If you suspect a defect or damage to your new purchase, please email or give us a call first.
Many times, problems can be fixed with the help of our knowledgeable support team.
Contact us at cookstown_heos@outlook.com, or call 705-458-2270.
If necessary, your defective or damaged product can be returned within 30 days for exchange or a gift card.*
Once a defect is confirmed and the product has the original receipt and packaging, an exchange or gift card will be processed.

After 30 days, any balance on the manufacturer’s warranty period is covered by the respective manufacturer.
Please contact us to verify warranties prior to purchasing.

*Exceptions to our 30 day warranty policy:

Dyson warranty.
Any Dyson warranty issue is taken care of by Dyson directly.
You must go to dysoncanada.ca or call them directly at 1-877-397-6622 and register the serial number to obtain your warranty.
HomeEssentialsOutlet.com is not able to handle warranty issues for any Dyson products as per Dyson's policy.

Cuisinart refurbished warranty.
Any Cuisinart refurbished product warranty issue is taken care of by Cuisinart directly. Visit www.cuisinart.ca for more infomation.

Philips/Saeco espresso machine warranty.
Any Philips/Saeco espresso machine warranty issue is taken care of by Philips/Saeco directly. Call 1-888-290-9006 for more information.

Cancelling a sale

In the event a customer wishes to cancel a sale prior to be being shipped, a 6% charge will be applied before a refund is given. This is to cover the cost charged to Homeessentialsoutlet.com by the payment provider and any additional administration costs.

Return Policy

Due to the nature of outlet retail, once shipped, we are unable to offer refunds or a satisfaction guarantee.
We will gladly provide an exchange or gift card on unused items with original receipt and original packaging, within 30 days of purchase.

PLEASE NOTE: Freight charges to return any goods to us are your responsibility unless the item was shipped to you in error.